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Return to shopRefund and Returns Policy
Return Process:
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.
If you have an after-sales query, please contact our customer service team.
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Dead On Arrival (DOA)
If you receive DOA product(s), please contact our customer service within 7 days.
- Both the packaging and the product are damaged:
Send the pictures of the items/packages received to our customer service, paying attention to the details of the problem that need to be attached.
- Wrong or incorrect product：
Send wrong product pictures, especially where there are labels, and provide customer service with your order information.
Tips: Please check the contents of the package carefully before signing for it.
Additional non-returnable items:
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Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Special Notes:
TIHTM typically resends the item to the buyer via standard shipping (with a tracking number).
If you want another faster shipping method, please contact our customer service to provide you with a better solution.
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Refund Process
Once we receive your return or exchange, please allow 3 to 5 business days for processing.
The refund period (after the above processing time) is as below:
Paypal account: about 48 hours
Credit card: between 7 to 14 business days
Not Covered Under Refund:
- Products that have been misplaced or stolen
- Products that have passed their warranty period
- Products that with no quality problems (30 days after purchase)
- Products received for free
- Products repaired by third parties
- Products damaged by improper operation (including, but not limited to, drops, extreme temperatures, water, and improper usage)
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us with [email protected] and we will provide you with our current return address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, contact us with [email protected]Â and we will provide you with our current return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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Need help?
Contact us at [email protected]Â for questions related to refunds and returns.
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